Refunds and Returns
30 day money back guarantee.
If not completely satisfied, you may return 32d CBD products within 30 days of delivery for a full refund excluding the shipping fee. However, we will pay the return shipping costs if the return is a result of our error (i.e., if you received an incorrect or defective item).
PLEASE NOTE: No items can be accepted without a Return Merchandise Authorization (RMA) number which is issued by contacting us.
GENERAL EXCHANGE POLICY:
You may be able expedite an exchange by placing a new order and returning the unwanted merchandise. To expedite the exchange, please place the new order, and send the new invoice number to the customer service rep assigned to your original claim. The new order will be at your cost and once the unwanted item(s) has returned to us, we will refund you for the item(s) (excluding shipping charges).
Please check with your customer service agent before placing your new order.
RETURN PROCESSING: To return a product, you must Contact Us and submit a Return Merchandise Authorization (RMA) request. If the item is damaged or defective, we may request for you to email us pictures of damaged or defective merchandise prior to issuing an RMA number. You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable.
Customers have the option to select UPS Ground at no charge or UPS 2-day at an additional charge on any order.
- In most cases, orders will be shipped within 1-3 days of order processing.
- Note: Shipping times may vary and/or be delayed due to unforeseen circumstances outside of our control.
- Our 32d Customer Service Team is here to help should you have any concerns or experience any delays in receiving your package! Please email email@example.com.
HOW TO REQUEST A RETURN/EXCHANGE/REFUND:
- Reach out via the Contact Us page to verify that your item is available for return before taking any other steps. A member of our team will get back to you with details on how to take the next step and provide you with your RMA.
- Repackage the item in a proper enclosure. Do not send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail or damaged in transit. Padded envelopes or boxes are required and are provided free of charge by USPS if sending Flat Rate Priority Mail.
- Include a copy of the original Packing List in the package and indicate whether you would like to be refunded for the item or if you prefer to have a replacement sent out. If the original Packing List is lost, please include a note with your Order # and reason for the return.
- For defective returns, you may be issued a pre-paid return label if we consider the return to be necessary. For non-defective returns, you will need to send the package back to the address which will be emailed to you by our agent.
- If you are to receive a refund, it will be issued when the returned item has been received in satisfactory condition.
- Refunds will be processed within 3 to 5 business days of receiving the items and will be applied directly to the payment method that was used to make the purchase. *
*Please be advised that usually refunds can take up to 5-10 business days to completely process after the refund has been initiated. In most cases, refunds will be issued to the original form of payment for the corresponding order. If payment method is no longer active, please reach out to our customer support team for further assistance at firstname.lastname@example.org.